Refund policy

Returns & 30-Day Money-Back Guarantee

At Valkyrie Pets, we want you and your pet to be happy with your purchase.

If you're not satisfied with your order, you may contact us within 30 days of receiving your item to request a return.

To start a return, email us at info@valkyriepets.co with your order number and a brief explanation of your request. Our customer support team will provide you with the next steps.

Please do not send products back without contacting us first.

RETURN ELIGIBILITY

To be eligible for a return, your item should be in the same condition in which you received it, with any original packaging, accessories, tags, or documentation where applicable.

You will also need your receipt, order confirmation, or other proof of purchase.

Items that show excessive wear, misuse, intentional damage, improper use, or damage caused by a pet chewing or destroying the product may not qualify for a refund unless otherwise required by applicable consumer law.

RETURN SHIPPING

Unless your item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.

Please use a trackable shipping service when returning an item. Valkyrie Pets cannot guarantee receipt of returned packages that cannot be tracked.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at info@valkyriepets.co.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the product and any damage or defect

Once we review the issue, we may offer a replacement, refund, or other appropriate resolution at no additional cost to you.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return for health, hygiene, safety, or customization reasons.

These may include:

  • Personalized or custom-made products
  • Perishable products
  • Opened or used hygiene-sensitive products
  • Items that have been materially damaged through misuse
  • Gift cards
  • Other products identified as final sale or non-returnable at the time of purchase, where permitted by law

If you're unsure whether your product can be returned, contact us at info@valkyriepets.co before sending it back.

Your statutory consumer rights are not affected.

EXCHANGES

If you would like a different product, size, or variation, please contact us.

Where appropriate, the fastest option may be to return the original item and place a new order once your return has been accepted.

If you received an incorrect or defective product, please contact us before placing another order so we can help resolve the issue.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@valkyriepets.co.

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible at info@valkyriepets.co.

We will do our best to accommodate your request. However, we cannot guarantee cancellations or modifications once an order has entered processing or has already been shipped.

UNITED KINGDOM CUSTOMERS

If you are purchasing as a consumer in the United Kingdom, you may have additional cancellation and return rights under applicable UK consumer protection laws, including rights relating to certain online purchases.

Nothing in this Refund Policy is intended to limit or exclude any statutory rights available to you under applicable UK law.

AUSTRALIAN CUSTOMERS

Our products come with guarantees that cannot be excluded under the Australian Consumer Law where it applies.

Nothing in this Refund Policy is intended to exclude, restrict, or modify any rights or remedies you may have under applicable Australian consumer protection law.

UNITED STATES & CANADIAN CUSTOMERS

Customers in the United States and Canada may have additional rights under applicable federal, state, provincial, territorial, or local consumer protection laws.

Nothing in this policy limits any rights that cannot legally be excluded or restricted.

CONTACT US

If you have questions about a return, refund, exchange, damaged item, or your order, please contact us:

Valkyrie Pets
Email: info@valkyriepets.co

We currently serve customers in the United States, Canada, United Kingdom, and Australia.