Shipping policy
At Valkyrie Pets, we’re committed to delivering your order safely and as quickly as possible. We currently ship to the United States, Canada, United Kingdom, and Australia.
Please review the information below before placing your order.
ORDER PROCESSING
All orders require 1–3 business days to process after your order has been confirmed, regardless of the shipping option selected at checkout.
Orders are processed Monday through Friday, excluding weekends and public holidays. Orders are not guaranteed to ship on the same day they are placed.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for your shipping confirmation email to arrive.
Please note that carrier delays are outside of our control and may occasionally affect estimated delivery times.
If your shipping address is incomplete, incorrect, or requires additional verification, your order may experience an additional 1–2 business days of processing time.
We strongly recommend reviewing your shipping and billing information carefully before completing your purchase.
SHIPPING TIMES
Estimated delivery times after dispatch are:
| Country | Estimated Delivery Time |
|---|---|
| United States | 7–13 Business Days |
| Canada | 7–13 Business Days |
| United Kingdom | 5–9 Business Days |
| Australia | 5–9 Business Days |
Please note that these are estimated delivery times and are not guaranteed.
Delivery may take longer during holidays, peak shopping periods, severe weather, customs processing, or other circumstances outside our control.
TRACKING YOUR ORDER
Once your order has been processed and shipped, you will receive an email containing your tracking number and, where available, a link to track your package.
Please allow 1–4 business days for tracking information to update after your order has shipped.
In some cases, tracking information may update slowly or temporarily stop updating while your package is still in transit.
If your package has not arrived after the estimated delivery period, please contact us at:
DELIVERY
Depending on the courier and delivery location, your package may or may not require a signature.
Packages may be delivered to your mailbox, front door, reception area, or another secure location at the delivery address.
If the courier determines that it is not safe to leave your package unattended, they may attempt redelivery or hold the package at a local collection point.
We recommend using a shipping address where you or someone you trust will be available to receive the package whenever possible.
WRONG OR INCOMPLETE ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice that you entered an incorrect shipping address, please contact us immediately at:
We will do our best to update your shipping information before your order is dispatched. However, due to our processing times, we cannot guarantee that an address can be changed once an order has been submitted.
If an order has already been shipped, we may be unable to redirect it.
If the package is returned to us due to an incorrect or incomplete address, please contact our support team so we can discuss the available options.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT/GST, or other fees depending on the destination country and local regulations.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, or import charges imposed by their local authorities.
Customs processing may also cause additional delivery delays.
LOST OR DELAYED PACKAGES
If your tracking shows that your package is still in transit, please allow the courier sufficient time to complete delivery.
If your package is significantly delayed beyond the estimated delivery timeframe, contact us at info@valkyriepets.co with your order number and tracking information.
We will do our best to assist you in investigating the shipment.
Valkyrie Pets cannot be held responsible for delays caused by postal services, couriers, customs authorities, severe weather, or other circumstances outside our reasonable control.
REFUNDS & RETURNS
Customers may be responsible for return shipping costs unless the product received is defective, damaged, incorrect, or otherwise covered under our Refund Policy.
Please review our Refund Policy for complete information regarding returns, refunds, and eligibility.
QUESTIONS?
If you have any questions about your order or shipping, our team is happy to help.
Valkyrie Pets
Email: info@valkyriepets.co
We currently ship to:
United States • Canada • United Kingdom • Australia